Pak 365 Privacy Policy — How We Protect Your Personal Data

1. Who We Are

This Privacy Policy is published by Pak 365 ("we", "us", "the Platform"), the operator of pak365.run. Pak 365 is an online gaming and sports betting platform built specifically for Pakistani players. The platform offers online casino games, card games, live dealer tables, sports betting, and esports betting — all in Pakistani Rupees (PKR).

For the purposes of data protection, Pak 365 is the data controller in respect of personal data collected through this website and through any interaction you have with our platform, including through our support team.

If you have any questions about this policy or about how your personal data is handled at Pak 365, you can reach us at support@pak365.run or through the live chat available 24/7 on our website. Our team can communicate in both Urdu and English.

2. Personal Data We Collect

Pak 365 collects personal data across several categories depending on how you interact with the platform. Below is a full list of what we collect and why each category is needed.

3. How We Collect Your Data

Pak 365 collects personal data through the following channels:

• Registration: When you create a Pak 365 account, you provide identity and contact information directly through the registration form.
• Deposits and Withdrawals: When you add funds or request a payout, your payment account details and transaction data are collected and processed.
• Platform Activity: Game play, betting activity, and cashier transactions are automatically recorded as part of normal platform operation.
• Support Interactions: When you contact Pak 365 support via live chat or email, the content of those communications is recorded for quality and compliance purposes.
• Cookies and Technical Data: Pak 365 uses cookies and similar tracking technologies to collect technical data about your device and session. See Section 9 for full details.
• Identity Verification: When required, you may provide copies of your CNIC or other documents directly to our verification team.

4. How Pak 365 Uses Your Personal Data

Every use of personal data at Pak 365 has a clear, defined purpose. We do not use your data for purposes beyond those listed here:

4.1 Account Management

Your identity and contact data is used to create and maintain your Pak 365 account, process your login, communicate account-related notifications, and manage your account settings including responsible gaming limits and preferences.

4.2 Payment Processing

Financial data is used to process PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment channels. Pak 365 verifies the origin of funds to comply with anti-money laundering obligations and to confirm that payment accounts are registered in the account holder's name.

4.3 Identity Verification

We collect and verify identity data to confirm that players meet the minimum age requirement of 18 years, to confirm Pakistani residency where relevant, and to satisfy know-your-customer obligations before processing significant withdrawals. This process protects both players and the platform.

4.4 Fraud Prevention and Security

Technical data including IP addresses, device fingerprints, and session data is used to identify and prevent fraudulent activity, detect multiple accounts, identify suspicious betting patterns, and protect the integrity of the Pak 365 platform for all players.

4.5 Responsible Gaming

Transaction data, play history, and account data are monitored to identify players who may be showing signs of problem gambling — for example, unusually rapid or large deposits, significant changes in betting patterns, or repeated failed attempts to override responsible gaming limits. Where concerns are identified, Pak 365 may contact the player or take protective action on the account.

4.6 Platform Improvement

Aggregated and anonymised technical data is used to identify performance issues, improve the mobile experience on pak365.run, and understand how Pakistani players navigate the platform so we can make it easier to use.

4.7 Legal and Compliance Obligations

Pak 365 retains certain records — including transaction logs and identity verification data — to satisfy statutory retention obligations and to respond to lawful requests from regulatory or law enforcement authorities.

4.8 Marketing Communications

With your consent, Pak 365 may contact you about relevant promotions, new games, or platform updates via SMS or email. You can opt out of marketing communications at any time. See Section 10 for details.

5. Legal Basis for Processing

Pak 365 processes personal data on one of the following legal grounds depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil the Pak 365 account agreement — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required by applicable law — including anti-money laundering checks, age verification, and record retention obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring where our legitimate business interests and the protection of players and the platform justify the processing.
• Consent: Processing for marketing communications, where you have explicitly opted in and can withdraw consent at any time.

6. Who We Share Your Data With

Pak 365 does not sell your personal data. We share data only with the following categories of third party and only to the extent necessary to deliver the specified service:

6.1 Payment Service Providers

To process deposits and withdrawals, Pak 365 shares relevant financial data with the payment providers you use — Easypaisa, JazzCash, NayaPay, SadaPay, and banking institutions for IBFT and card transactions. These providers process data under their own privacy policies and are independently responsible for their data handling.

6.2 Identity Verification Services

For know-your-customer verification, Pak 365 may work with third-party identity verification providers who check the authenticity of documents and identity data you provide. These providers are bound by strict data processing agreements and cannot use your data for any other purpose.

6.3 Technology and Infrastructure Providers

Pak 365 uses third-party technology providers for hosting, content delivery, and platform infrastructure. These providers have access only to the data necessary to provide their technical services and operate under contractual data security obligations.

6.4 Game Software Providers

Some casino game providers may receive limited technical session data as part of game delivery. This does not include your identity or payment data. Game providers are contractually prohibited from using this data for any purpose beyond providing the game.

6.5 Legal and Regulatory Authorities

Pak 365 will disclose personal data to law enforcement, regulatory bodies, or courts where required by law, where necessary to prevent serious harm, or in connection with legal proceedings. We will only disclose the minimum data necessary and will notify affected players where permitted by law.

7. How Long We Keep Your Data

Pak 365 keeps personal data only for as long as it is needed for its original purpose or as required by law. The general retention periods we apply are:

After the applicable retention period expires, your personal data is either securely deleted or anonymised so it cannot be linked back to you as an individual. Anonymised data may be retained indefinitely for aggregate platform analytics.

8. How Pak 365 Protects Your Data

Data security is taken seriously at Pak 365. The following technical and organisational measures are in place to protect your personal information:

• SSL Encryption: All data transmitted between your device and pak365.run uses 256-bit SSL encryption. Any data you submit — including registration forms and payment details — is protected in transit.
• Access Controls: Personal data is accessible only to Pak 365 staff who need it to perform their role. Access is granted on a need-to-know basis and logged for audit purposes.
• Server Security: Pak 365 servers are hosted in secured data centres with physical access controls, continuous monitoring, and regular security assessments.
• PCI Compliance: Payment data is handled through PCI-DSS compliant processors. Pak 365 does not store complete card numbers, CVV codes, or full financial account credentials on its own infrastructure.
• Two-Factor Authentication: Pak 365 offers two-factor authentication for account login using your registered Pakistani mobile number. We strongly recommend enabling this feature.
• Incident Response: Pak 365 maintains a data breach response procedure. In the event of a breach that poses a risk to your personal data, affected players will be notified promptly in accordance with applicable requirements.

9. Cookies and Tracking Technologies

Pak 365 uses cookies and similar technologies on pak365.run. A cookie is a small file stored on your device that helps the website function correctly, remember your preferences, and understand how players use the platform.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for pak365.run to function. These include session cookies that keep you logged in, cookies that remember your language preference, and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your platform preferences — such as responsible gaming settings and display preferences — so you do not have to re-enter them every visit.
• Analytics Cookies: Collect anonymised information about how Pakistani players use pak365.run — which pages are visited most, where players navigate from, and how long sessions last. This data is aggregated and used to improve the platform. No individual player is identified.
• Security Cookies: Help Pak 365 detect and prevent fraudulent activity, including the identification of suspicious login patterns or multiple accounts from the same device.

9.2 Managing Cookies

You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent pak365.run from functioning correctly — you will not be able to log in or use platform features. Disabling functional or analytics cookies may affect your user experience but will not prevent basic platform access.

Pak 365 does not use third-party advertising cookies or cross-site tracking cookies that follow you to other websites.

10. Marketing Communications

Pak 365 may send you promotional communications about new games, bonuses, and platform updates via SMS or email. We will only do this if you have given your explicit consent during registration or account management.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your Pak 365 account settings
• Replying STOP to any promotional SMS from Pak 365
• Clicking the unsubscribe link in any marketing email
• Contacting our support team via live chat or email

Opting out of marketing communications does not affect important account notifications — such as deposit confirmations, withdrawal updates, or security alerts. These service communications are sent regardless of your marketing preferences because they are necessary for account management.

11. Your Data Rights

As a Pak 365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@pak365.run with your account details. We will respond within 14 days of receiving your request.

Pak 365 will not charge a fee to process data rights requests unless the request is clearly unfounded or excessive. If we cannot fully comply with a request — for example, where data must be retained for legal reasons — we will explain why and what alternative action is available.

12. Protection of Minors

Pak 365 strictly prohibits persons under the age of 18 from registering or using the platform. We do not knowingly collect personal data from anyone under 18. Age verification is part of the standard registration and withdrawal process.

If Pak 365 discovers that personal data has been collected from a minor, that data will be deleted immediately, the associated account will be closed, and any deposits made will be refunded to the payment source after investigation. Parents or guardians who believe a minor has registered with Pak 365 should contact us immediately at support@pak365.run.

13. Changes to This Privacy Policy

Pak 365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this policy indicates when the most recent revision was made.

For material changes — those that significantly affect how we use your personal data or your rights as a player — Pak 365 will notify registered players via SMS or email before the changes take effect. For minor or clarificatory changes, updating this page is sufficient notice.

Continued use of Pak 365 after the effective date of any Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with a material change, you may close your account and request deletion of your personal data before the change takes effect.

14. How to Contact Pak 365 About Privacy

For any questions, concerns, or requests related to this Privacy Policy or to the personal data Pak 365 holds about you, please contact our support team using any of the following methods:

• Live Chat: Available 24/7 on pak365.run — fastest response, most queries resolved in a single session. Available in Urdu and English.
• Email: support@pak365.run — for detailed requests including data access, correction, or deletion. We respond within 14 days.

For questions specifically about responsible gaming tools — such as deposit limits, self-exclusion, or session limits — please visit the Responsible Gaming page or contact support directly.

For questions about how your account terms work alongside this policy, the full Terms and Conditions are available to read at any time. For general questions from Pakistani players, the FAQ page covers the most common topics.